FAQs

Sizing & Products

Are your sizes accurate?

Yes, our sizes follow the standard size chart available on each product page. We recommend checking it before placing your order.

Can I inspect or try on the product with the courier?

You may inspect the fabric and quality before payment, but trying on the products is not available to ensure hygiene and product quality.

How do I care for the fabric and print?

Wash with cold water, preferably inside out, and avoid bleach or direct ironing on the print to preserve quality and color.

Orders & Shipping

How long does delivery take?

Delivery takes 48–72 hours within Cairo, Giza, and Alexandria, and 3–5 business days for all other governorates. 

How can I track my order?

Once your order is shipped, you will receive an SMS or WhatsApp message with your tracking link and courier details.

How much is the shipping fee?

Shipping fees are calculated at checkout based on your delivery location.

Returns & Exchanges

Can I return or exchange my order?

Yes, returns and exchanges are available within 14 days of receiving your order, subject to our policy. 

Who pays the exchange shipping cost?

For size exchanges, the customer covers the courier fee. If there is a manufacturing defect, we cover all shipping costs. 

What are the return and exchange conditions?

Products must be returned in their original condition, unworn, unwashed, and with the original tag attached

Payment & Support

What payment methods do you accept?

Available payment methods will be displayed during checkout based on your order